TrustyTrusty

Privacy Policy





Privacy Policy – Trusty





PRIVACY POLICY – TRUSTY



Last updated: 27/10/2024



This Privacy Policy governs the processing of personal data of users of the platform apptrusty.eu and the associated mobile application (hereinafter, the “Platform”), owned by Jordi Bermúdez Duque (hereinafter, “Trusty” or the “Data Controller”).



Trusty complies with Regulation (EU) 2016/679 (GDPR), the Spanish Organic Law 3/2018 (LOPDGDD), and all applicable data protection regulations.





1. Data Controller



Entity: Jordi Bermúdez Duque


Contact email: contacto@apptrusty.eu





2. Personal Data We Collect



2.1 Identification Data



  • Full name

  • Email address

  • Phone number

  • Postal address

  • Identification document (when required for verification purposes)



2.2 Financial Data



  • Payment information (processed through a secure external provider)

  • Billing information



2.3 Usage and Browsing Data



  • IP address

  • Device type and browser

  • Pages visited

  • Time spent on the Platform

  • Interactions within the Platform



2.4 Location Data


If location-based features are used, we may process approximate or precise geolocation data, always subject to the user’s consent where required.





3. Purposes of Processing



We process personal data for the following purposes:




  • Managing user registration and accounts.

  • Facilitating intermediation between Clients and Professionals.

  • Processing payments and managing transactions.

  • Handling claims and disputes.

  • Preventing fraud and misuse.

  • Complying with legal obligations.

  • Improving user experience.

  • Sending operational communications related to the service.





4. Legal Basis for Processing



Personal data processing is based on:




  • Performance of the contract for digital service provision.

  • Compliance with legal obligations.

  • Legitimate interest in preventing fraud and improving the Platform.

  • User consent in specific cases (e.g., non-essential cookies).





5. Data Retention



Personal data will be retained:




  • For the duration of the contractual relationship.

  • For legally required periods in tax or commercial matters.

  • Until the user requests deletion where applicable.





6. Disclosure of Data to Third Parties



6.1 Service Providers



We may share personal data with external service providers acting as data processors, including:




  • Payment provider (Stripe)

  • Hosting and storage services

  • Technical support services



6.2 Legal Obligations



We may disclose personal data where required by competent authorities.



6.3 Corporate Transactions



In the event of a merger, acquisition or sale of assets, personal data may be transferred as part of the transaction.





7. International Transfers



If personal data is transferred outside the European Economic Area, appropriate safeguards will be implemented in accordance with the GDPR.





8. Data Security



Trusty implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or unlawful disclosure.



However, no system is entirely secure and absolute security cannot be guaranteed.





9. User Rights



Users may exercise the following rights:




  • Right of access.

  • Right to rectification.

  • Right to erasure.

  • Right to object.

  • Right to restriction of processing.

  • Right to data portability.

  • Right to withdraw consent.



To exercise these rights, users may contact: contacto@apptrusty.eu



Users also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).





10. Cookies



The Platform uses first-party and third-party cookies to:




  • Ensure technical functionality.

  • Analyze Platform usage.

  • Improve user experience.



Users may configure their browser to reject cookies, which may affect certain services.





11. Automated Decisions and Profiling



Trusty may use automated systems to detect fraud or abusive behavior.



No automated decisions producing significant legal effects will be taken without human intervention.





12. Third-Party Links



The Platform may contain links to third-party websites. Trusty is not responsible for their privacy practices.





13. Modifications



Trusty may modify this Privacy Policy to adapt to legal changes or service improvements.



Any modifications will be published on this page.





14. Contact



For any questions regarding this Privacy Policy:



Email: contacto@apptrusty.eu